Online Course » Handling Customer Complaints

Course Description:
Effective complaint handling is one of the most important aspects of providing excellent service. The objective of this online training course is to help trainees handle customer complaints successfully. At the end of this training session trainees will be able to view customer complaints as opportunities and identify problems that prompt complaints.
Hours:
0.50
Certificates:
BLR - view details

Order Online Course

Quantity Unit Price
$22.33




Other Courses You May Be Interested In

Stress Management
The main objective of this online stress management training course is to help employees better manage stress. Too much stress is one of the most common causes of health problems. It can also cause mental distress that leads to serious illness and to distractions that can jeopardize safety on the job and off it. By the time this session is over, tr ...

Identifying Customers' Needs
The objective of this online employment training course is help trainees identify and meet customers’ needs, an important step in creating loyal customers. At the end of this training session trainees will be able to recognize the importance of correctly identifying customers’ needs, ask the right questions to accurately identify needs, ident ...

Conflict Resolution for Employees
Whether it’s at work, at home, with friends or neighbors, disagreements between people happen. When they do, you need to be able to manage and resolve conflicts successfully to achieve the best outcome for you and for those with whom you are in conflict. During this session we’re going to show you some basic conflict resolution skills and tec ...

Maintaining A Positive Attitude
The main objective of this online training course is to suggest ways representatives can maintain a positive attitude to improve the customer experience. At the end of this training session trainees will be able to recognize the value of a positive attitude, understand how to maintain a positive attitude, cooperate with co-workers to create p ...

Business Writing for Employees
The ability to write effectively is a skill every employee needs to possess. This online employment training course is designed to review important writing techniques that can help employees make the most of their business communications. At the end of this training session trainees will be able to identify the characteristics of good busines ...

Forgot Password help button image